A few weeks ago I was looking for a hard-to-find pencil sharpener and left an inquiry on the KUM website. Kum is a German company, but some of their sharpeners are available for sale here in North America. I just couldn't find the particular one that I wanted here in Vancouver, Canada.
A few days later my phone rang; it was Kum's North American office, in New York. They apologized that there was no retailer here (including on-line) who could sell me what I wanted, but they offered to send me two samples. Now THAT'S customer service!
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